Booking Terms & Conditions

Thank you for booking with Cruise Traveller. Please find below our general terms and conditions. By paying deposit for a cruise, cruise tour or cruise tour package, you accept the terms and conditions of Cruise Traveller, the cruise line and all individual travel service providers involved in your travel arrangements. Additional terms and conditions as applicable to the cruise holiday you have booked will be noted on your invoice or as additional documentation provided throughout the booking process.

Airfare/Airline Conditions: Your invoice will confirm whether flights are included in the booking.  If flights are included you will be sent a flight proposal before tickets are issued. Cruise Traveller will choose the airline and all routes for all packages. If you wish to vary the package dates or selected airline, a surcharge will apply and you will be advised before tickets are issued.  If you are paying for your own flights, you will be sent a flight proposal along with an invoice for payment. All flight options are subject to change and availability until tickets are issued.  Any amendments after ticket issue will incur change fees including any variation in airfare or taxes.  Your booking is also subject to the terms and conditions of the airlines. 

Amendment Fees: Once the deposit has been received any amendments to this booking will incur a fee of AU $100 per person in addition to fees imposed by service providers.

Availability: Advertised prices are subject to availability at the time of booking. Where these are not available the service provider may offer an alternative. We recommend booking early to avoid disappointment.

Cancellations: Cancellations must be advised in writing. Most initial and second deposits are non-refundable. If you cancel after final payment is made, Cruise Traveller will retain 20% of the total cruise package fare in addition to any cancellation fees imposed by the cruise line or other suppliers involved in your cruise tour package. Cruise Traveller cancellation conditions may supersede supplier cancellation conditions. Should the supplier cancel a service, the initial and second deposits may not be refundable. (Refer Travel Insurance.) Disclaimer regarding suppliers: Cruise Traveller acts as a booking agent and as such is not responsible for the provision of the services or arrangements provided by the end supplier. Cruise Traveller will not be held liable for any acts, errors, omissions, representations, non-delivery of service, warranties or negligence by any supplier. In the event an issue arises, we will assist by initiating contact between concerned parties.

Frequent Flyer Memberships: We take no responsibility for missing points or ability to redeem points. Keep all tickets and boarding passes to follow up with the airline on return.

Gratuities: Gratuities are not usually included in the cruise fare, however, all cruise lines differ. Please note on certain cruise lines a gratuity is added to your onboard account, but is still optional.

Onboard Accounts: Most cruise lines require you to set up an ‘onboard account’ on embarkation; usually during check-in by providing a credit card. Any charges incurred while onboard for items not covered by your cruise fare (such as additional shore excursions, premium beverages, etc.) will be settled to this card at disembarkation.  Please note most cruise lines do NOT accept debit cards so please check prior to departure.

Passport Information: A valid passport is required to travel internationally and on most Australian cruises.  A copy of your passport is required by Cruise Traveller.  Most countries require at least six month’s validity from the date of your return to Australia.  Some countries also require a minimum of two blank pages in your passport. If your passport details change at any time, it is your responsibility to advise your Cruise Specialist so the suppliers can be updated.  If the change relates to your name, some suppliers will charge additional fees to amend your booking.

Payments:  A deposit is required to confirm every reservation. Payments are required in Australian dollars. Should your booking be in a foreign currency, please call Cruise Traveller on the day you are processing your payment for the rate of exchange. By paying deposit for a cruise, cruise tour or cruise package you accept the terms and conditions of Cruise Traveller, the cruise line and all individual travel service providers involved in your travel arrangements.

Payment Options:  Your deposit, second deposit (where required) and final payment are payable by direct bank transfer or credit card using Travelpay (fees apply). We do not accept payment by personal or bank cheque, however you may deposit a cheque at any NAB branch. Please ensure the cheque is banked at least one week prior to the due date to ensure the payment is processed in time.

Payment Terms: Please refer to your invoice for the deadlines for all payments. If payment of your deposit is not received by the deadline your option will automatically expire without obligation. Most deposits are non-refundable. Cruise Traveller takes no responsibility for bookings that cancel due to non-payment of deposit or final payment. We will not be held responsible for any penalties levied by the cruise line for late payment and reserve the right to pass on these penalties.

Service Provider Conditions: All service providers (cruise lines, airlines, hotels, tour operators etc.) have their own terms and conditions. Service providers reserve the right to alter itineraries and services due to operational, security or situational requirements.

Travel Advisories: The Australian Department of Foreign Affairs and Trade keep up to date travel advisories on their website where you can also register your travel plans www.smartraveller.com.au.

Travel Documentation: It is the responsibility of the guest to ensure passports, visas, health requirements and other relevant or official travel documentation is correctly obtained. Generally, cruise line documentation is available approximately three weeks prior to embarkation date.

Travel Insurance: Travel insurance is not included in the price of your travel. Cruise Traveller require each guest to have travel insurance in place from the time of booking your holiday, specifically to cover non-refundable deposits, cancellation costs, medical evacuation cover while travelling in Australia or overseas and supplier insolvency. Your Cruise Specialist can provide a travel insurance quotation to ensure you are adequately covered.

Traveller Responsibilities: To avoid amendment fees and/or delays in receiving documentation guests are required to:- supply correct names as per passport; correct titles; supply copy of current passport; notify contact detail changes, advise required bedding configuration; advise dietary requirements; advise flight details if booking own; advise departure date from Australia; advise details of other passengers travelling with; complete and return all booking and medical forms by due dates; make payments by due dates.

Vaccinations & Health: It is the guests’ responsibility to contact your Doctor or ‘The Travel Doctor’ regarding health requirements relevant to your travel itinerary.

Visas: Visas are not included in the cruise fare.  It is the responsibility of the guest to ensure all visas are obtained prior to travel. Some cruise lines are able to obtain visas on behalf of the passenger, which would be charged to your onboard account.

Last Updated: 13 May 2019