Tradewind Voyages – Cruise Traveller

Tradewind Voyages

Tradewind Voyages

At Tradewind Voyages, we want people to see the world and the ocean in a different way. Our voyages are guided by the wind and the currents, a maritime experience on our traditional yet contemporary ship that’s fuelled by nature.

OUR PHILOSOPHY: Tailoring itineraries to the ocean’s natural course, letting the wind and currents guide each voyage.

Guests have the freedom to explore ashore or remain on board and use the ship as a wellbeing destination – taking advantage of the luxurious facilities and activities on offer.

We are a friendly and engaging young brand who know that luxury is a feeling.

OUR APPROACH: Our team, both onboard and ashore work to the same values; to act as one team to ensure our guests’ journeys are seamless and enjoyable. We do not force a charge for gratuities as our ethos is to always offer the best levels of service at every touch point.

Offering the highest standards of dining, accommodation and entertainment. The ambience onboard is relaxed, casual, elegant and without unnecessary formality.

Golden Horizon

The World’s largest square-rigged sailing vessel, Golden Horizon. A near replica of the 1913-built ocean vessel, France II, she retains the charm, adventure and romance of an historic ship.Golden Horizon…

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Please find below the answers to some frequently asked questions about Tradewind Voyages and the new ship, Golden Horizon.

Accessibility


Question: Is the ship – Golden Horizon – suitable for wheelchair users?

Answer: Our cabins are not accessible by wheelchair and there are no elevators onboard.


Question: Will TWV accept other disability aids i.e. rollators?

Answer: Due to the size of the ship and lack of elevators, for the safety of all our guests, they must be able to move freely around the ship without use of a disability aid. Guests must be able to proceed unaided from the jetty to their cabin.


Alcohol & Beverages

Question: What is your alcohol policy for bringing bottles onboard?

Answer: Tradewind Voyages guests may bring alcohol onboard to drink in the privacy of their own cabin or suite.


Question: Is there a corkage charge for drinks that guests bring on board?

Answer: No


Question: What drinks are included in my fare?

Answer: Wine, beer and soft drinks are included in the main dining room during meal hours. A separate drinks menu at the bars will be available, representing good value for money.


Question: Do you offer non-alcoholic drinks?

Answer: Non-alcoholic beer, wine, low alcohol drinks and mocktails are available.


Question: Is there a service charge on drinks?

Answer: No


Question: Do you have indicative pricing for cocktails, wine by the glass and bottle beers etc?

Answer: Please see approximate price list below (please note this is subject to change)

  • Standard cocktails £6 to £9 (double measure)
  • Beers £4-£6
  • Wine/Glass £5 upwards
  • Champagne £10 upwards
  • Wine/Bottle £20 upwards


Air Conditioning

Question: Is there air conditioning in guest cabins and around the ship?

Answer: Yes


Bedding

Question: Can I request a double bed or twin bedding onboard?

Answer: For most of our twin share cabins onboard the Golden Horizon there is a choice of either twin separated beds or one double/queen bed instead. For these four cabins: 142, 141, 148 and 147 are fixed doubles and cannot convert to twin beds. Also, all category E single cabins have a single bed only.



Children

Question: Are children allowed on board?

Answer: Yes, we welcome a limited number of children aged nine and over.


Question: Is there a kids club on board?

Answer: No


Question: Is there a children’s menu available?

Answer: No, however we will always be able to prepare something for children.



Check-In Procedure

Question: What time can I embark?

Answer: Approximately 1400-1600hrs. Dependant on your voyage – please refer to your final booking
documentation.


Question: Will food be provided upon embarkation?

Answer: Yes, snacks will be available on embarkation.


Contact Information

Question: Can I use my mobile phone during the voyage?

Answer: We recommend checking with your service provider to see if your phone will work and whether there will be any additional charges. Mobile phone connection when at sea cannot be guaranteed.


Question: Can I contact the ship directly?

Answer: All ship contact information will be on final documentation.


Question: If a guest doesn’t have access to a device to be able to email home, can they do this on the ship? Are there computers on board for guests use?

Answer: No, however in the event of an emergency emails can be sent via the ship’s reception.


Complaints

Question: Who do I need to speak to if I need to make a complaint on board?

Answer: Please speak to reception who will contact the appropriate department.


Question: Who do I need to speak to if I need to make a complaint once
home?

Answer: Please email guestservices@tradewindvoyages.com.


Currency

Question: Do you have foreign currency exchange?

Answer: Tradewind Voyages carry Euros and/or US dollars on board, depending on our voyage. Local currencies are often available in the cruise terminals or at ATMs on shore. If you plan to use ATMs, please confirm with your bank before departure that your bank card and PIN will work aboard. It’s worth telling your credit card company that you will be travelling abroad and enquiring about any transaction fees.


Question: What if my card is lost/stolen during my voyage?

Answer: You will need to contact your card issuer and also let reception know in case it has been handed in to lost property.


Question: What currency do you use on board?

Answer: GBP



Cabin Amenities

Question: What amenities are in guest cabins?

Answer: All cabins have complimentary water, slippers and bathrobes, plus a hairdryer. Body products including shampoo and conditioner are also included in the cabin. Some cabin categories have additional amenities, please refer to their website for more details: tradewindvoyages.com/cabins. There is twice-a-day housekeeping service.


Question: Are towels provided and if so are they for cabin use only or do guests need to bring their own for the pool?

Answer: There will be towels for the cabin and for the pool. Guests can also take towels ashore
for beach days.


Question: Will there be tea and coffee making facilities in the cabins?

Answer: Suites & deluxe cabins will have tea and coffee making facilities.


Question: Does Tradewind Voyages supply coat hangers?

Answer: Yes


Question: What extras are included in a suite?

Answer: Golden Horizon suites have a separate living room with dining area, walk-in wardrobe, a second shower room and complimentary mini-bar, daily canapes and luxury suite amenities. A butler service, 24-hour room service (including service from the dining room menu during meal hours) and a complimentary laundry service are also included.


Question: Are there ironing facilities in my cabin?

Answer: For your safety, Tradewind Voyages do not have irons or ironing boards in their cabins. Laundry and pressing services are available at an additional charge. They do not have guest launderettes.


Cabin Capacity

Question: Does Tradewind Voyages offer extra berths?

Answer: Yes – Extra berths are available in Golden Horizon’s deluxe cabins or suites – prices available on request.


Question: How many guests can a cabin accommodate?

Answer: Suites can accommodate 4 guests. Deluxe cabins can accommodate 4 guests as long as 2 are children due to the size of the extra bed (W: 1.35m X L: 1.90m) 0R 3 adult guests. Single cabins can accommodate 1 guest. All other cabins on the Gallery and Marina deck can accommodate 2 guests.


Covid-19

Question: What is your policy with regards to Covid-19 and guests who cannot travel due to restrictions?

Answer: Here is Tradewind Voyages’ official Covid-19 Book with Confidence Statement:

If you are unable to embark Golden Horizon due to a local lockdown in your home country as a result of Covid-19 or due to your home country’s Government advising against travel to your destination(s) as a result of Covid-19, we will be able to transfer your booking to another Tradewind Voyage, or you can choose to have a full refund of monies already paid to us. If we have to cancel a voyage due to Covid-19, we will be able to transfer your booking to another Tradewind Voyage, or you can choose to have a full refund of monies already paid to us.

*Replacement voyage to be undertaken within 24 months of the original voyage departure date. Where we are unable to offer a replacement voyage of the same price, category and cabin, we will discuss the options available with you.


Question: What happens if the Golden Horizon doesn’t make it to Australia due to Covid-19 restrictions?

Answer: As per our Covid-19 Book with Confidence Statement above, a full refund is available or guests may choose to re-book on an alternative date in 2022.


Deposits & Payments

Question: What deposit is due and when? When is final payment due?

Answer: Deposit is 15% per person of the total price which is due 48 hours from time of booking. Final payment is due 100 days prior to sailing.


Dietary

Question: What if a guest has dietary restrictions?

Answer: You can inform us or your travel agent at the time of booking.


Question: What dietary restrictions do you cater for?

Answer: Tradewind Voyages cater for most general restrictions, but this needs to be checked prior
to booking so we can advise them.


Question: Do you cater for different diets, for example Kosher and Halal?

Answer: Tradewind Voyages can; however, guests will need to inform us at the time of their booking as these products will need to be ordered in advance.


Question: Can guests bring their own food on board due to a medical condition?

Answer: Guests must check with Guest Services or their travel agent at the time of booking; certain destinations may have their own food restrictions.


Question: Can guests meet with the Dining Room Manager to discuss dietary concerns?

Answer: Guests can meet with the Dining Room Manager. If you have dietary requirement then please let us know at the time of booking.



Dining

Question: Are dining tables and seating times assigned?

Answer: No, you can dine whenever you like during the set meal hours.


Question: I’m travelling with friends and we want to sit together for dinner, is this possible?

Answer: Tradewind Voyages dining room caters for larger parties. Whilst they have an open seating policy, bookings for larger parties are welcome.


Question: What are the meal-times?

Answer: Meal-times will be published in the ship’s daily programme during your voyage.


Question: Will there be complimentary tea/coffee making stations around the vessel?

Answer: Yes


Dress Code

Question: What is the dress code?

Answer: During the day the dress code is casual, including shorts, jeans and comfortable shoes for walking tours. Swimsuits, brief shorts, cover-ups and sportswear can be worn in the gym, on the sun deck and in the marina. There are no ‘formal nights’ on board Golden Horizon, the evening dress code (after 6pm) is elegant casual with dresses, skirts or slacks with a sweater or blouse for ladies and trousers and a collared shirt for gentlemen.


Disembarkation Procedure

Question: What time is disembarkation at the end of the voyage?

Answer: Disembarkation will normally commence at 0800hrs and complete by 1000hrs.


Electricity

Question: What voltage and sockets are onboard the Golden Horizon?

Answer: The Golden Horizon has 220 volt plug points for both European and US pins. Please bring your own Australian adaptor


Excursions

Question: Do you offer private excursions?

Answer: Private shore excursions may be available, dependent on the destination. Please check with the shore excursion office onboard during your voyage.


Question: What happens if I change my mind and want to cancel a shore excursion?

Answer: Most shore excursions can be cancelled up to 48 hours before they begin without charge. If you cancel within 48 hours, Tradewind Voyages will attempt to re-sell your ticket but there may be cancellation fees. Some shore excursions may be non-refundable, please check on booking.


Question: When will shore excursions be available to book?

Answer: Approximately 90 days prior to sailing. A booklet will be sent 90 days before where guests can pre-book, or can be booked on board. However we would always recommend pre-booking in case any sell out.


Question: What currency will the shore excursions be charged in?

Answer: Shore excursions and all other purchases onboard will be charged in GBP.


Question: Do you have an indicative pricing for a half day tour for example?

Answer: Most tours will be at least 50 GBP minimum, but this is dependent on many local factors.


Inclusions

Questions: What’s included in my cruise fare?

Answer: Included in your cruise fare are: All shipboard main meals; Selected wines and beers during meal times in the main restaurant; Coffee, tea & soft drinks including water: Gratuities; Wi-Fi Access; Marina sports activities (excluding SCUBA); Daytime and evening entertainment; Access to the gym, sauna and snow room.


Insurance

Question: Do I need travel insurance to go on a Tradewind Voyages cruise?

Answer: Yes, travel insurance is mandatory.


Gym

Question: Is there a gym onboard?

Answer: Yes, Golden Horizon has a well-equipped gym that is free of charge to all guests.


Question: Is there a personal trainer on board?

Answer: No, there is no personal trainer onboard.


Gratuities

Question: Should I tip on board?

Answer: Tipping is not required or expected but accepted.


Insolvency

Question: Am I protected against the cruise line’s insolvency?

Answer: Tradewind Voyages holds your payments into an independent trustee’s account (Protected Trust Services). Money is not released from that account until after you have travelled. Other arrangements such as airfares, hotels, tours and transfers independent of the cruise are not included in this plan.


Internet

Question: Is there internet access on board?

Answer: Yes, there is free internet access onboard. Wi-Fi for general browsing and email will
be available in cabins and throughout public areas. Wi-Fi signal strength cannot always be guaranteed.


Laundry

Question: Is there a laundry service?

Answer: Yes, Tradewind Voyages have laundry and pressing services available on board. Charges apply for these services unless you are accommodated in a suite.


Library

Question: Is there a library onboard?

Answer: Yes, the Golden Horizon’s library has a comprehensive collection of books from classics to contemporary novels and reference books.


Loyalty Scheme

Question: Do you have a guest loyalty scheme?

Answer: Tradewind Voyages are planning to launch a new loyalty scheme in European spring 2021, please see Tradewind Voyages website for the latest details.


Luggage

Question: How much luggage space is there in my cabin?

Answer: As a classic sailing ship, baggage space in cabins below suite level is limited. There is no facility to store baggage outside of cabins.


Question: What will happen to my luggage when I check in?

Answer: Luggage will be taken onboard for you and sent directly to your cabin.


Question: Do I have to carry my bags off at the end of the voyage?

Answer: Ship staff will take baggage from your cabin to the terminal building.


Mail

Question: Can I send mail onboard?

Answer: Yes, you can take your mail to reception and they will send this for you. Additional charges
apply to send mail.


Medical

Question: Do you have medical facilities?

Answer: Yes, there are medical facilities onboard. Tradewind Voyages also have an onboard doctor and nurse. Their medical facilities are limited and not equipped for major medical procedures.


Medication

Question: Is my medication allowed into the countries I am travelling to?

Answer: Some medications require authorisation from the country to which you are travelling. Please check with medical specialists before you travel.


Mini-Bar

Question: What is included in the complimentary mini-bar in the balcony and suite cabins?

Answer: Balcony staterooms have water, soft drinks, beers. The four suites will have a full liquor setup in addition (Vodka, Gin, Whisky, Rum)


Question: Are the balcony and suite mini-bars replenished daily or is it a one-off mini-bar issue, for the voyage?

Answer: The mini-bars in the balcony and suites will be replenished daily for personal consumption.


Onboard Activities

Question: Are sports activities included?

Answer: All of the watersports the cruise ship offers are free of charge with the exception of diving.


Question: Can I get involved with the sailing of the ship?

Answer: Yes, Golden Horizon has two external traditional steering positions and guests will have the opportunity to sail the ship when it’s suitable to do so.


Passports

Question: I know I need a passport to travel on international cruises – but do I require a passport to travel on your Australian legs if I am Australian?

Answer: Yes, a passport is required on all voyages. Your passport should have at least six months validity from the date of your cruise return.


Pregnancy

Question: Can I sail whilst pregnant?

Answer: Yes, as long as your voyage ends before your 24th week of pregnancy. Tradewind Voyages recommend checking with your doctor before travelling.


Prohibited Items

Question: What am I not allowed to bring onboard?

Answer: For the full list of prohibited items, please check Tradewind Voyages’ Guest Behaviour, Security & Safety policy.


Payment Methods

Question: I don’t have a credit card, can I pay my final onboard bill by cash?

Answer: All final payments onboard must be made by credit cards.


Passports

Question: Do I need to bring my passport?

Answer: Yes, a passport is required on all voyages, including any voyages Ex UK. Your passport should have at least six months validity from the date of your return.


Port Information

Question: What time can we go ashore?

Answer: Details on when guests may proceed ashore will be included in the daily programme.


Question: Do you offer a complimentary shuttle from the port to the town visited?

Answer: Complimentary transportation may be provided by the port authority orTradewind Voyages in circumstances where the local town is beyond a reasonable walking distance from the port. In some ports where longer journeys occur, a payable transfer option maybe available and bookable on board.  Details of all transport options available to guests wishing to explore independently will be provided by the on board shore excursion team during each voyage.


Question: What time do we need to be back on the ship?

Answer: Guests are generally required to return onboard at least 30 minutes prior to the ship’s departure time.


Room Service

Question: Do you offer room service?

Answer: All suites and deluxe balcony rooms can enjoy 24-hr room service. If you are staying in a
suite, you can also order lunch/dinner from the main dining room menu to be delivered to your suite during meal hours.


Question: Is there complimentary beer and wine included for lunch and dinner if ordering room service?

Answer: Complimentary wine and beer is only being served during meal hours in the Main Dining Room and no other location.


Smoking

Question: What is your smoking policy?

Answer: Golden Horizon is generally a non-smoking ship, but there is a designated outdoor smoking area. All other areas of the ship, including your cabin and balcony are non-smoking areas. This applies to cigarettes, e-cigarettes, cigars and pipes.


Special Ceremonies

Question: Do you offer special ceremonies?

Answer: Please contact us at Cruise Traveller to discuss a special occasion.


Special Occasions

Question: Can I celebrate a special occasion?

Answer: If you’ll be celebrating your birthday, anniversary or honeymoon onboard, please
let us know at the time of booking.


Shops

Question: Is there a shop onboard?

Answer: Yes, the Golden Horizon’s onboard shop sells bespoke articles as well as necessities.


Spa

Question: Is there a spa and salon onboard?

Answer: Yes, Golden Horizon has an onboard spa tub which is complimentary for guests. Hairdressing, salon and spa treatments including massages and facials are available at an additional cost.


Solo Travellers

Question: I’m travelling on my own, will there be a chance to meet other single travellers?

Answer: Yes, the Golden Horizon has 6 single cabins on board so it’s likely there will be other single travellers.


Question: Does Tradewind Voyages have any special cabins just for solo travellers?

Answer: Yes! Category E cabins are specifically designated for solo travellers and contain a single bed. If you would prefer sole use of a twin share cabin, the supplement is 100% and subject to capacity control at time of booking.


Sydney Port

Question: Where does the Golden Horizon dock in Sydney?

Answer: We can confirm Golden Horizon will be at anchor whilst calling to Sydney. Exact anchorage location in the bay will be advised nearer the time, it’s likely guests will be tendered ashore to circular quay to then take a ferry to White Bay Cruise terminal. It is correct that Golden Horizon is too tall to pass underneath the Sydney Harbour Bridge so cannot berth alongside at White Bay Cruise Terminal.


Plug Sockets

Question: What electrical sockets are in my cabin?

Answer: US and European. Plus, the Golden Horizon will have UK adaptors available onboard.


Water Sports

Question: What water sports are available?

Answer: Golden Horizon’s free-of-charge water sports equipment include sailing dinghies, kayaks, windsurfing equipment, stand up paddle boards, snorkel gear and noodles for swimming. Diving lessons with the onboard dive master are available at an additional cost.


Fit to travel

Question: Do I need to provide a fit to travel note?

Answer: We require a fit to travel note from the guests doctor if they are aged 75 or above, this will be required upon embarkation and guests who do not have this may be refused boarding.


Vaccinations

Question: What vaccinations are required for Australian domestic voyages?

Answer:

Subject to Australian Government travel policy, TWV do not require passengers to be vaccinated for Australian domestic Voyages as at 25 May 2021. This policy will be updated as necessary to reflect latest guidelines and regulations. Furthermore all guests will receive detailed Covid instructions with their pre-voyage documentation.


Photographer

Question: Will there be professional photographers on board to capture pictures at dinner or as guests board the ship on embarkation day?

Answer: No


* Unless otherwise noted all pricing is on a per person twin share basis. All prices based on cash payment - credit card fees may apply. Cruise deposit, amendment and cancellation conditions apply. Special conditions may apply - please ask for full details at time of enquiry. All passports, vaccinations and visas are the responsibility of the travelling guest to secure prior to departure from Australia. Any pricing not in Australian Dollars will be converted on the day of payment into the relevant currency based on our daily rate of exchange. Please note that many of the prices shown on this website are not shown in real time. Whilst we endeavour to keep our pricing as up-to-date as possible, the advertised prices shown here may differ slightly from the live prices in our booking system. All pricing and offers are subject to availability at time of booking. Whilst all information is correct at the time of publication, offers are subject to change. We reserve the right to correct errors without penalty. Please submit any data errors/omissions you may notice on this site.

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